Certificate in Customer Support: Impactful Communication

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The Certificate in Customer Support: Impactful Communication is a comprehensive course designed to enhance your communication skills in the customer support industry. This program emphasizes the importance of clear, empathetic, and effective communication in providing exceptional customer service.

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AboutThisCourse

With the growing demand for skilled customer support professionals, this course equips learners with essential skills to excel in their careers. It covers various topics, including active listening, conflict resolution, empathy, and clear communication. By the end of this course, learners will have developed a strong foundation in impactful communication, enabling them to handle customer interactions with confidence and professionalism. Invest in this course to stand out in the competitive customer support industry, improve customer satisfaction, and advance your career. Start your journey towards becoming a more effective communicator and customer support professional today!

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CourseDetails


• Impactful Communication Techniques
• Active Listening and Empathy in Customer Support
• Crafting Clear and Concise Messages
• Professional Email Etiquette
• Handling Difficult Customer Situations
• Telephone Communication Skills
• Utilizing Positive Language and Tone
• Cross-cultural Communication for Customer Support
• Feedback and Conflict Resolution Techniques
• Measuring Effectiveness in Customer Support Communication

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER SUPPORT: IMPACTFUL COMMUNICATION
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London School of International Business (LSIB)
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05 May 2025
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