Advanced Certificate in Virtual Customer Service and CX

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The Advanced Certificate in Virtual Customer Service and CX is a comprehensive course designed to meet the growing industry demand for skilled customer service professionals in the virtual realm. This certificate program emphasizes the importance of delivering exceptional customer experiences (CX) in today's digital world.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in virtual customer service, problem-solving, communication, and empathy, fostering customer loyalty and driving business success. The course covers advanced topics such as omnichannel support, data-driven CX strategies, and the latest technologies shaping the future of customer service. Upon completion, learners will be equipped with the necessary skills to advance their careers in various customer-facing roles, such as Virtual Customer Service Representative, Customer Experience Manager, or Customer Success Specialist. Stand out in the competitive job market and elevate your customer service expertise with this industry-recognized certification.

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CourseDetails

• Advanced Virtual Communication Skills  
• Utilizing CRM Software for CX Management  
• Best Practices in Email & Chat Support  
• Managing Virtual Teams for Effective CX  
• Advanced Problem Solving & Escalation Strategies  
• Multi-channel Customer Support in a Virtual Environment  
• Compliance & Security in Virtual Customer Service  
• Mastering Empathy & Active Listening in Virtual CX  
• Leveraging Data & Analytics in Virtual Customer Service  
• Advanced Customer Service Trends & Innovations  

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE IN VIRTUAL CUSTOMER SERVICE AND CX
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London School of International Business (LSIB)
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05 May 2025
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