Professional Certificate in E-commerce & Customer Support

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The Professional Certificate in E-commerce & Customer Support is a crucial course designed to meet the growing industry demand for experts who can manage online sales and support customers effectively. This program equips learners with essential skills in e-commerce platforms, digital marketing, and customer support strategies.

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AboutThisCourse

By the end of the course, students will be capable of handling various aspects of e-commerce, including managing product listings, driving sales through digital marketing campaigns, and resolving customer queries professionally. According to the U.S. Bureau of Labor Statistics, customer service representatives' employment is projected to grow 9% from 2020 to 2030, with over 476,600 new jobs. Completing this certificate course will provide a competitive edge in the job market and open up exciting career advancement opportunities in e-commerce and customer support.

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CourseDetails

• Understanding E-commerce Fundamentals
• E-commerce Platforms and Tools
• Customer Support Principles
• Implementing Customer Support Strategies in E-commerce
• Effective Communication in Customer Support
• E-commerce Customer Support Metrics
• Using CRM Software for E-commerce Customer Support
• Handling Difficult Customer Situations
• Resolving Customer Complaints and Returns in E-commerce

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN E-COMMERCE & CUSTOMER SUPPORT
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London School of International Business (LSIB)
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05 May 2025
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