Global Certificate in Service Desk for the Future

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The Global Certificate in Service Desk for the Future is a crucial course designed to prepare professionals for the evolving service desk landscape. With the increasing demand for automation and digital transformation, this course offers a timely response to the industry's needs.

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AboutThisCourse

This certificate course equips learners with essential skills to succeed in service desk management, including ITIL 4 Foundation, modern service desk practices, and advanced communication techniques. By earning this certification, learners demonstrate their commitment to staying current with industry trends and best practices, thereby enhancing their career advancement opportunities. As organizations continue to rely on technology to drive business outcomes, the importance of service desk professionals has never been greater. By completing this course, learners will be well-positioned to provide exceptional service desk support, drive customer satisfaction, and contribute to their organization's success.

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CourseDetails

• Service Desk Fundamentals: Understanding the role and importance of a service desk in IT organizations.
• Incident Management: Processes and best practices for managing and resolving IT incidents.
• Problem Management: Techniques for identifying and addressing the root causes of IT problems.
• Change Management: Implementing changes in the IT environment while minimizing disruptions.
• Service Catalog Management: Developing and maintaining a comprehensive service catalog for the organization.
• Service Level Management: Establishing and monitoring service level agreements (SLAs) with customers and stakeholders.
• Customer Relationship Management: Building and maintaining positive relationships with customers and users.
• Knowledge Management: Creating, sharing, and leveraging knowledge and information within the service desk.
• Continual Service Improvement: Continuously improving the service desk and IT services through regular review and feedback.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SERVICE DESK FOR THE FUTURE
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London School of International Business (LSIB)
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05 May 2025
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