Professional Certificate in Virtual Customer Service and Reputation Management
-- ViewingNowThe Professional Certificate in Virtual Customer Service and Reputation Management is a vital course designed to equip learners with the necessary skills to excel in the ever-growing field of remote customer service. This program is crucial in today's digital age, where businesses rely heavily on online customer interactions and reputation management.
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โข Unit 1: Introduction to Virtual Customer Service
โข Unit 2: Importance of Effective Communication in Virtual Customer Service
โข Unit 3: Tools and Technologies for Virtual Customer Service
โข Unit 4: Handling Customer Complaints and Escalations
โข Unit 5: Virtual Customer Service Metrics and KPIs
โข Unit 6: Building and Managing Customer Relationships Online
โข Unit 7: Social Media Customer Service
โข Unit 8: Reputation Management Best Practices
โข Unit 9: Crisis Management in Reputation Management
โข Unit 10: Strategies for Continuous Improvement in Virtual Customer Service and Reputation Management
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