Professional Certificate in Service Desk Best Practices
-- ViewingNowProfessional Certificate in Service Desk Best Practices: This certificate course is designed to equip learners with essential skills for career advancement in the service desk industry. The course focuses on best practices, teaching learners how to manage and troubleshoot IT services, communicate effectively with users, and improve service desk operations.
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โข Introduction to Service Desk Best Practices
โข ITIL Framework and Service Desk
โข Setting Up and Managing a Service Desk
โข Incident Management and Service Desk
โข Problem Management and Service Desk
โข Change Management and Service Desk
โข Service Desk Metrics and Key Performance Indicators
โข Communication and Customer Service Skills for Service Desk Professionals
โข Service Desk Tools and Automation
โข Continual Improvement and Service Desk
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