Masterclass Certificate in CX and the Future of Retail
-- ViewingNowThe Masterclass Certificate in CX and the Future of Retail is a comprehensive course that focuses on the crucial role of customer experience (CX) in the retail industry. This course highlights the importance of CX in driving business growth, increasing customer loyalty, and improving brand reputation.
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โข Customer Experience (CX) Strategies
โข The Role of CX in Retail
โข Personalization in Future Retail
โข Omnichannel Experience and Unified Commerce
โข Data-Driven CX in Retail
โข Voice of the Customer (VoC) Programs
โข CX Metrics and KPIs in Retail
โข Technology Trends Shaping CX in Retail
โข Designing Seamless Customer Journeys
โข Building a Customer-Centric Retail Culture
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