Certificate in Service Analytics for Operational Excellence
-- ViewingNowThe Certificate in Service Analytics for Operational Excellence is a comprehensive course designed to equip learners with essential skills for career advancement in the data-driven service industry. This program emphasizes the importance of data-driven decision-making, teaching learners how to leverage service analytics tools and techniques to optimize operational performance and achieve excellence.
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โข Service Analytics Fundamentals
โข Data Collection and Analysis Techniques
โข Operational Metrics and Key Performance Indicators (KPIs)
โข Service Blueprinting and Process Mapping
โข Customer Experience Management and Analytics
โข Predictive Analytics and Forecasting in Service Operations
โข Data Visualization and Dashboard Design
โข Change Management and Continuous Improvement
โข Ethics and Data Privacy in Service Analytics
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