Professional Certificate in Service Management: Driving Results
-- ViewingNowThe Professional Certificate in Service Management: Driving Results is a highly relevant course that equips learners with essential skills for career advancement in today's service-driven economy. This certificate course focuses on the importance of service management in achieving business objectives, increasing customer satisfaction, and driving revenue growth.
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In this course, learners will gain a deep understanding of service management best practices, methodologies, and tools. They will learn how to design, implement, and manage service management processes that drive results and improve business performance. The course covers critical topics such as IT service management, customer service management, and service operations management.
With the increasing demand for service management professionals, this certificate course provides learners with a competitive edge in the job market. Learners will develop essential skills that are highly sought after by employers, including leadership, communication, problem-solving, and analytical skills. By completing this course, learners will be well-positioned to advance their careers and take on leadership roles in service management.
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โข Service Strategy: Understanding customer needs and expectations, and developing strategies to meet them.
โข Service Design: Creating service offerings and delivery systems that provide value to customers.
โข Service Transition: Planning and managing the move from development to production while ensuring a smooth customer experience.
โข Service Operation: Delivering services effectively, efficiently, and consistently to meet customer needs.
โข Continual Service Improvement: Regularly reviewing and improving services to ensure they continue to meet customer needs and expectations.
โข Service Level Management: Establishing and maintaining service levels that meet customer requirements.
โข Incident Management: Restoring normal service operation as quickly as possible and minimizing the impact on business operations.
โข Problem Management: Identifying and eliminating the root causes of incidents to prevent their recurrence.
โข Capacity Management: Ensuring that services have sufficient capacity to meet customer demand while minimizing costs.
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PROFESSIONAL CERTIFICATE IN SERVICE MANAGEMENT: DRIVING RESULTS
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London School of International Business (LSIB)
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05 May 2025
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