Certificate in Consumer Insights & Customer Relationship Management
-- ViewingNowThe Certificate in Consumer Insights & Customer Relationship Management is a comprehensive course designed to equip learners with essential skills for career advancement in today's data-driven business landscape. This course focuses on the importance of understanding consumer behavior, preferences, and needs to drive business growth and improve customer relationships.
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โข Understanding Consumer Insights
โข Customer Relationship Management (CRM) Basics
โข Data Collection Techniques for Consumer Insights
โข Data Analysis for Consumer Insights
โข Segmentation and Targeting Strategies
โข Customer Lifetime Value (CLV) and its Importance
โข Customer Experience Management
โข CRM Software and Tools
โข Measuring CRM Success
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