Certificate in Active Listening for Effective Interventions
-- ViewingNowThe Certificate in Active Listening for Effective Interventions is a comprehensive course designed to enhance communication skills in the workplace. This program emphasizes the importance of active listening in fostering productive relationships, improving team collaboration, and resolving conflicts effectively.
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GBP £ 140
GBP £ 202
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โข Understanding Active Listening: Definition and Importance
โข Key Elements of Active Listening: Body Language, Paraphrasing, and Reflection
โข Overcoming Barriers to Active Listening: Bias, Distractions, and Emotional Reactivity
โข Active Listening Techniques for Effective Interventions: Open-Ended Questions, Minimal Encouragers, and Affirmations
โข The Role of Active Listening in Conflict Resolution and Negotiation
โข Active Listening in Counseling and Therapy: Empathy, Self-Awareness, and Cultural Sensitivity
โข Active Listening in Customer Service and Sales: Building Trust and Satisfaction
โข Active Listening in Healthcare: Improving Patient Outcomes and Safety
โข Practicing Active Listening in Everyday Conversations: Enhancing Relationships and Communication Skills
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