Certificate in Mediation Skills for the Modern Workplace
-- ViewingNowThe Certificate in Mediation Skills for the Modern Workplace is a comprehensive course designed to equip learners with essential skills for effective conflict resolution in today's dynamic work environment. This course emphasizes the importance of mediation in fostering positive work relationships, improving communication, and enhancing productivity.
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โข Introduction to Mediation
โข Understanding Conflict in the Workplace
โข The Mediation Process and Stages
โข Effective Communication Skills for Mediators
โข Active Listening and Empathy in Mediation
โข Mediation Techniques for Resolving Workplace Disputes
โข Confidentiality and Impartiality in Mediation
โข Ethics and Professional Standards in Mediation
โข Cross-Cultural Mediation and Diversity
โข Practical Mediation Exercises and Role-Plays
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