Masterclass Certificate in Customer Service in Crisis
-- ViewingNowThe Masterclass Certificate in Customer Service in Crisis is a vital course designed to equip learners with the essential skills necessary to excel in customer service during challenging times. This program focuses on the importance of maintaining exceptional customer service standards, even in crisis situations, and teaches effective communication, problem-solving, and conflict resolution techniques.
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GBP £ 140
GBP £ 202
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โข Crisis Management for Customer Service
โข Effective Communication in Crisis Situations
โข Empathy and Emotional Intelligence in Customer Service
โข Problem-Solving and Decision-Making Skills in Crisis Management
โข Utilizing Technology for Customer Service in Crisis
โข Developing a Crisis Management Plan for Customer Service Teams
โข Handling Customer Complaints and Escalations in Crisis
โข Maintaining Customer Trust and Loyalty in Crisis Situations
โข Analyzing and Learning from Customer Service Crises
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