Certificate in Social Media Customer Service
-- viewing nowThe Certificate in Social Media Customer Service is a crucial course that teaches learners how to excel in customer service in the social media landscape. This program highlights the importance of understanding and implementing effective communication strategies across various social media platforms to engage with customers, manage crises, and enhance brand loyalty.
3,516+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Understanding Social Media Customer Service
• Setting Up Social Media Customer Service Channels
• Developing a Social Media Customer Service Strategy
• Monitoring and Measuring Social Media Customer Service
• Best Practices for Social Media Customer Service
• Handling Customer Complaints on Social Media
• Building Customer Relationships through Social Media
• Social Media Customer Service Tools and Software
• Legal and Ethical Considerations in Social Media Customer Service
• Trends and Future of Social Media Customer Service
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate