Certificate in Social Media Customer Service
-- ViewingNowThe Certificate in Social Media Customer Service is a crucial course that teaches learners how to excel in customer service in the social media landscape. This program highlights the importance of understanding and implementing effective communication strategies across various social media platforms to engage with customers, manage crises, and enhance brand loyalty.
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โข Understanding Social Media Customer Service
โข Setting Up Social Media Customer Service Channels
โข Developing a Social Media Customer Service Strategy
โข Monitoring and Measuring Social Media Customer Service
โข Best Practices for Social Media Customer Service
โข Handling Customer Complaints on Social Media
โข Building Customer Relationships through Social Media
โข Social Media Customer Service Tools and Software
โข Legal and Ethical Considerations in Social Media Customer Service
โข Trends and Future of Social Media Customer Service
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