Executive Development Programme in Leading Through Service Problem-Solving

-- viewing now

The Executive Development Programme in Leading Through Service is a certificate course designed to empower professionals with problem-solving skills essential for career advancement. This programme focuses on developing service-oriented leadership skills, which are in high demand across industries.

4.0
Based on 5,829 reviews

4,505+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learners will gain a deep understanding of the service-profit chain, a model that links profitability to customer loyalty and employee satisfaction. By cultivating a customer-centric mindset, learners will be able to drive innovation, improve customer experience, and increase revenue for their organizations. This course equips learners with the skills to lead and manage teams effectively, make data-driven decisions, and communicate with impact. By completing this programme, professionals will distinguish themselves as leaders who can solve complex problems and deliver exceptional results.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Unit 1: Introduction to Leading Through Service Problem-Solving
• Unit 2: Understanding Service Excellence and Customer Experience
• Unit 3: Identifying and Analyzing Service Problems
• Unit 4: Root Cause Analysis and Corrective Action
• Unit 5: Design Thinking for Service Innovation
• Unit 6: Employee Engagement in Service Problem-Solving
• Unit 7: Metrics for Measuring Service Quality and Problem-Solving Effectiveness
• Unit 8: Implementing Service Problem-Solving Initiatives
• Unit 9: Continuous Improvement and Iterative Problem-Solving
• Unit 10: Building a Culture of Service Excellence and Continuous Learning

Career Path

The **Executive Development Programme in Leading Through Service Problem-Solving** is designed to equip professionals with the necessary skills to tackle challenges and lead teams effectively in the UK job market. This section features a 3D pie chart highlighting the most in-demand roles related to this programme, emphasizing industry relevance and trends. Roles like Customer Service Manager, Sales Manager, and Operations Manager are at the forefront of the job market, accounting for 60% of the demand. These positions require professionals to manage and lead teams, ensuring customer satisfaction and efficient service delivery. Other key roles, such as Service Delivery Coordinator, Service Desk Manager, and Business Development Manager, represent 30% of the demand. These positions focus on bridging the gap between customer needs and service delivery, fostering business growth, and coordinating service operations. Lastly, Service Analysts make up the remaining 10% of the demand. These professionals are responsible for analysing service delivery, identifying areas for improvement, and providing actionable insights to drive better performance and customer satisfaction. This 3D pie chart offers a responsive and engaging visual representation of the current job market trends, providing a clear understanding of the most sought-after roles in the UK's Executive Development Programme for Leading Through Service Problem-Solving.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING THROUGH SERVICE PROBLEM-SOLVING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment