Executive Development Programme in Leading Through Service Problem-Solving
-- ViewingNowThe Executive Development Programme in Leading Through Service is a certificate course designed to empower professionals with problem-solving skills essential for career advancement. This programme focuses on developing service-oriented leadership skills, which are in high demand across industries.
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โข Unit 1: Introduction to Leading Through Service Problem-Solving
โข Unit 2: Understanding Service Excellence and Customer Experience
โข Unit 3: Identifying and Analyzing Service Problems
โข Unit 4: Root Cause Analysis and Corrective Action
โข Unit 5: Design Thinking for Service Innovation
โข Unit 6: Employee Engagement in Service Problem-Solving
โข Unit 7: Metrics for Measuring Service Quality and Problem-Solving Effectiveness
โข Unit 8: Implementing Service Problem-Solving Initiatives
โข Unit 9: Continuous Improvement and Iterative Problem-Solving
โข Unit 10: Building a Culture of Service Excellence and Continuous Learning
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