Masterclass Certificate in Social Media Customer Service

-- viewing now

The Masterclass Certificate in Social Media Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in today's digital age. This course highlights the importance of social media in customer service and the critical role it plays in building brand reputation and loyalty.

4.0
Based on 3,000 reviews

7,628+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In this age of hyper-connectivity, businesses must deliver exceptional customer service across all social media platforms. This course provides learners with the necessary skills to manage customer inquiries, resolve complaints, and engage with customers on social media effectively. With a strong emphasis on practical application, this course covers essential topics such as social listening, crisis management, and data analysis. Upon completion, learners will be able to develop and implement social media customer service strategies that drive business growth and enhance customer satisfaction. In an industry where customer experience is paramount, this course is in high demand. By earning a Masterclass Certificate in Social Media Customer Service, learners demonstrate a commitment to excellence and a deep understanding of the latest social media trends and best practices.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Social Media Customer Service Fundamentals
• Understanding Social Media Platforms
• Developing a Social Media Customer Service Strategy
• Building a Social Media Customer Service Team
• Effective Communication on Social Media
• Social Listening and Monitoring
• Managing Customer Complaints and Crises on Social Media
• Measuring Success in Social Media Customer Service
• Leveraging Social Media Analytics for Continuous Improvement
• Trends and Future Directions in Social Media Customer Service

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
MASTERCLASS CERTIFICATE IN SOCIAL MEDIA CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment