Masterclass Certificate in Social Media Customer Service
-- ViewingNowThe Masterclass Certificate in Social Media Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in today's digital age. This course highlights the importance of social media in customer service and the critical role it plays in building brand reputation and loyalty.
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โข Social Media Customer Service Fundamentals
โข Understanding Social Media Platforms
โข Developing a Social Media Customer Service Strategy
โข Building a Social Media Customer Service Team
โข Effective Communication on Social Media
โข Social Listening and Monitoring
โข Managing Customer Complaints and Crises on Social Media
โข Measuring Success in Social Media Customer Service
โข Leveraging Social Media Analytics for Continuous Improvement
โข Trends and Future Directions in Social Media Customer Service
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