Advanced Certificate in CRM: Design Thinking for Business

-- viewing now

The Advanced Certificate in CRM: Design Thinking for Business is a comprehensive course that bridges the gap between traditional CRM strategies and innovative design thinking methodologies. This certification is crucial in today's data-driven world, where understanding customer behavior and expectations is paramount for business success.

4.0
Based on 3,068 reviews

7,972+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With a strong emphasis on empathy, experimentation, and iteration, this course equips learners with essential skills to create customer-centric solutions, fostering brand loyalty and long-term growth. The course is ideal for CRM professionals, marketing specialists, project managers, and business analysts seeking to stay ahead in the evolving business landscape. By combining CRM best practices and design thinking principles, this certification course not only enhances learners' professional skillset but also opens up new opportunities for career advancement. Stand out in the competitive market by mastering the art of blending CRM strategies with design thinking techniques.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Design Thinking Fundamentals
• Human-Centered Design Approach
• Empathy and User Research Techniques
• Defining and Prioritizing Customer Needs
• Ideation and Concept Development in CRM
• Prototyping and Iterative Design
• Usability Testing and Validation
• Implementing Design Thinking in CRM Strategy
• Change Management and Design Thinking Culture
• Advanced Case Studies: Design Thinking in CRM

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN CRM: DESIGN THINKING FOR BUSINESS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment