Advanced Certificate in CRM: Design Thinking for Business

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The Advanced Certificate in CRM: Design Thinking for Business is a comprehensive course that bridges the gap between traditional CRM strategies and innovative design thinking methodologies. This certification is crucial in today's data-driven world, where understanding customer behavior and expectations is paramount for business success.

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With a strong emphasis on empathy, experimentation, and iteration, this course equips learners with essential skills to create customer-centric solutions, fostering brand loyalty and long-term growth. The course is ideal for CRM professionals, marketing specialists, project managers, and business analysts seeking to stay ahead in the evolving business landscape. By combining CRM best practices and design thinking principles, this certification course not only enhances learners' professional skillset but also opens up new opportunities for career advancement. Stand out in the competitive market by mastering the art of blending CRM strategies with design thinking techniques.

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โ€ข Design Thinking Fundamentals
โ€ข Human-Centered Design Approach
โ€ข Empathy and User Research Techniques
โ€ข Defining and Prioritizing Customer Needs
โ€ข Ideation and Concept Development in CRM
โ€ข Prototyping and Iterative Design
โ€ข Usability Testing and Validation
โ€ข Implementing Design Thinking in CRM Strategy
โ€ข Change Management and Design Thinking Culture
โ€ข Advanced Case Studies: Design Thinking in CRM

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
ADVANCED CERTIFICATE IN CRM: DESIGN THINKING FOR BUSINESS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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