Executive Development Programme in Leading CX Transformation
-- ViewingNowThe Executive Development Programme in Leading CX Transformation is a certificate course designed to empower professionals with the skills necessary to drive Customer Experience (CX) transformation in their organizations. In today's business landscape, delivering exceptional CX is critical for success, making this program highly relevant and in demand across industries.
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โข Customer Experience (CX) Strategy & Design
โข Understanding Customer Journey Mapping
โข Implementing Voice of the Customer (VoC) Programs
โข CX Metrics & Analytics
โข Building & Leading High-Performing CX Teams
โข Leveraging Technology for CX Transformation
โข Change Management in CX Transformation
โข Creating a Customer-Centric Culture
โข Innovating for Exceptional CX
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