Executive Development Programme in Leading CX Transformation

Name: Executive Development Programme in Leading CX Transformation
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The Executive Development Programme in Leading CX Transformation is a certificate course designed to empower professionals with the skills necessary to drive Customer Experience (CX) transformation in their organizations. In today's business landscape, delivering exceptional CX is critical for success, making this program highly relevant and in demand across industries.

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AboutThisCourse

This course equips learners with essential skills such as CX strategy development, customer journey mapping, data-driven decision making, and change management. By gaining a deep understanding of CX principles and best practices, learners are able to drive customer-centric changes that deliver tangible business results. By completing this program, learners demonstrate a commitment to CX excellence and position themselves for career advancement. The course's practical focus on real-world application ensures that learners are able to apply their new skills and knowledge immediately, making them valuable assets to their organizations and enhancing their professional growth.

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CourseDetails

• Customer Experience (CX) Strategy & Design
• Understanding Customer Journey Mapping
• Implementing Voice of the Customer (VoC) Programs
• CX Metrics & Analytics
• Building & Leading High-Performing CX Teams
• Leveraging Technology for CX Transformation
• Change Management in CX Transformation
• Creating a Customer-Centric Culture
• Innovating for Exceptional CX

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING CX TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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