Certificate in IT Service Operations Management
-- ViewingNowThe Certificate in IT Service Operations Management is a comprehensive course that equips learners with essential skills for managing and optimizing IT services. This course emphasizes the importance of service delivery, incident management, problem resolution, and continuous service improvement, aligning with industry-standard frameworks like ITIL 4.
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โข IT Service Management Framework
โข Service Transition
โข Service Operation Principles
โข Event Management
โข Incident Management
โข Request Fulfillment
โข Problem Management
โข Access Management
โข IT Service Continuity Management
โข Technology and Implementation Considerations
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