Certificate in IT Service Operations Management
-- ViewingNowThe Certificate in IT Service Operations Management is a comprehensive course that equips learners with essential skills for managing and optimizing IT services. This course emphasizes the importance of service delivery, incident management, problem resolution, and continuous service improvement, aligning with industry-standard frameworks like ITIL 4.
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⢠IT Service Management Framework
⢠Service Transition
⢠Service Operation Principles
⢠Event Management
⢠Incident Management
⢠Request Fulfillment
⢠Problem Management
⢠Access Management
⢠IT Service Continuity Management
⢠Technology and Implementation Considerations
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