Global Certificate in Voice-Enabled Customer Journeys
-- ViewingNowThe Global Certificate in Voice-Enabled Customer Journeys is a cutting-edge course designed to equip learners with the essential skills needed to thrive in the rapidly evolving field of voice technology. This course is critical for professionals looking to stay ahead in an industry where voice-activated interfaces are becoming increasingly important.
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• Voice User Interface (VUI) Design: This unit will cover the basics of designing a voice user interface, including writing for the ear, creating effective prompts, and handling errors.
• Natural Language Processing (NLP): This unit will delve into the technology behind voice-enabled customer journeys, focusing on how natural language processing is used to understand and respond to customer queries.
• Conversational AI: This unit will explore the role of artificial intelligence in voice-enabled customer journeys, including how machine learning algorithms can be used to improve customer interactions.
• Multi-modal Experiences: This unit will cover how voice can be combined with other modalities, such as visual or haptic, to create more engaging and immersive customer experiences.
• Voice Biometrics: This unit will examine the use of voice biometrics in voice-enabled customer journeys, including how voice can be used for authentication and fraud prevention.
• Ethics and Privacy: This unit will discuss the ethical considerations surrounding voice-enabled customer journeys, including privacy concerns and the importance of transparency.
• Measuring Success: This unit will cover how to measure the success of a voice-enabled customer journey, including key performance indicators and analytics.
• Future Trends: This unit will explore upcoming trends in voice-enabled customer journeys, including the impact of emerging technologies such as 5G and edge computing.
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