Certificate in Service Management: Data-Driven Decisions
-- ViewingNowCertificate in Service Management: Data-Driven Decisions In today's data-driven world, making informed decisions is crucial for service management professionals. This certificate course emphasizes the importance of data-driven decision-making and equips learners with essential skills to excel in their careers.
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โข Unit 1: Introduction to Service Management and Data-Driven Decisions โข Unit 2: Data Collection Methods for Service Management โข Unit 3: Data Analysis Techniques in Service Management โข Unit 4: Data Visualization and Interpretation in Service Management โข Unit 5: Service Metrics and Key Performance Indicators (KPIs) โข Unit 6: Utilizing Data Analytics for Service Improvement โข Unit 7: Decision Making in Service Management with Data Analytics โข Unit 8: Ethics and Privacy in Service Management Data Analytics โข Unit 9: Implementing Data-Driven Decisions in Service Operations โข Unit 10: Continuous Improvement and Iterative Processes in Data-Driven Service Management
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