Certificate in Service Management: Data-Driven Decisions

Name: Certificate in Service Management: Data-Driven Decisions
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Certificate in Service Management: Data-Driven Decisions In today's data-driven world, making informed decisions is crucial for service management professionals. This certificate course emphasizes the importance of data-driven decision-making and equips learners with essential skills to excel in their careers.

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AboutThisCourse

The course covers key topics such as performance measurement, service analytics, and data visualization, empowering learners to leverage data for continuous service improvement. With the increasing demand for data-savvy service management professionals, this course is ideal for those seeking to advance their careers in IT service management, customer service, or related fields. By the end of the course, learners will be able to collect, analyze, and interpret data to make strategic decisions, thereby gaining a competitive edge in the job market and driving organizational success.

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CourseDetails

• Unit 1: Introduction to Service Management and Data-Driven Decisions • Unit 2: Data Collection Methods for Service Management • Unit 3: Data Analysis Techniques in Service Management • Unit 4: Data Visualization and Interpretation in Service Management • Unit 5: Service Metrics and Key Performance Indicators (KPIs) • Unit 6: Utilizing Data Analytics for Service Improvement • Unit 7: Decision Making in Service Management with Data Analytics • Unit 8: Ethics and Privacy in Service Management Data Analytics • Unit 9: Implementing Data-Driven Decisions in Service Operations • Unit 10: Continuous Improvement and Iterative Processes in Data-Driven Service Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE MANAGEMENT: DATA-DRIVEN DECISIONS

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London School of International Business (LSIB)

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05 May 2025

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