Advanced Certificate in Data-Driven Service Quality Management
-- ViewingNowThe Advanced Certificate in Data-Driven Service Quality Management is a comprehensive course designed to equip learners with essential skills for career advancement in the data-driven service industry. This certificate course highlights the importance of data-driven strategies in enhancing service quality and improving customer satisfaction.
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โข Advanced Data Analysis
โข Service Quality Metrics & KPIs
โข Data-Driven Decision Making
โข Statistical Process Control (SPC)
โข Customer Experience Management (CEM)
โข Voice of the Customer (VoC) Analysis
โข Quality Improvement Techniques (QIT)
โข Change Management in Service Quality
โข Data Visualization & Interpretation
โข Capstone Project: Data-Driven Service Quality Management
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