Executive Development Programme in Service Quality: Results-Oriented Data
-- ViewingNowThe Executive Development Programme in Service Quality: Results-Oriented Data is a certificate course designed to empower professionals with the skills to enhance service quality and drive business success. This program emphasizes the importance of data-driven decision-making in service industries and equips learners with the necessary tools to analyze and interpret data for improved service quality.
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โข Service Quality Fundamentals
โข Understanding Customer Needs and Expectations
โข Metrics for Service Quality: Key Performance Indicators (KPIs)
โข Data Collection Methods for Service Quality
โข Data Analysis Techniques for Service Quality
โข Using Data to Drive Service Quality Improvements
โข Communicating Service Quality Results to Stakeholders
โข Building a Results-Oriented Service Quality Culture
โข Continuous Improvement and Innovation in Service Quality
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