Certificate in Customer Service Problem-Solving Fundamentals
-- ViewingNowThe Certificate in Customer Service Problem-Solving Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in customer service. This program focuses on teaching practical techniques to manage and resolve customer service issues effectively, thereby improving customer satisfaction and loyalty.
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โข Understanding Customer Service
โข Identifying and Categorizing Customer Problems
โข Effective Communication in Customer Service
โข Problem-Solving Techniques for Customer Service
โข Empathy and Emotional Intelligence in Customer Service
โข De-escalating Customer Service Conflicts
โข Follow-up and Resolution in Customer Service
โข Continuous Improvement in Customer Service Problem-Solving
โข Measuring and Analyzing Customer Service Metrics
โข Building Long-Term Customer Relationships
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