Certificate in Customer Service Problem-Solving Fundamentals

Name: Certificate in Customer Service Problem-Solving Fundamentals
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The Certificate in Customer Service Problem-Solving Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in customer service. This program focuses on teaching practical techniques to manage and resolve customer service issues effectively, thereby improving customer satisfaction and loyalty.

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AboutThisCourse

In today's highly competitive business environment, the importance of excellent customer service skills cannot be overstated. With increasing customer expectations and demands, this course provides learners with the knowledge and tools to succeed in customer service roles and deliver exceptional customer experiences. Upon completion of this course, learners will have gained a solid understanding of problem-solving methodologies, effective communication strategies, and conflict resolution techniques. These skills are in high demand across industries, making this course a valuable investment in one's career development and growth.

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CourseDetails

• Understanding Customer Service
• Identifying and Categorizing Customer Problems
• Effective Communication in Customer Service
• Problem-Solving Techniques for Customer Service
• Empathy and Emotional Intelligence in Customer Service
• De-escalating Customer Service Conflicts
• Follow-up and Resolution in Customer Service
• Continuous Improvement in Customer Service Problem-Solving
• Measuring and Analyzing Customer Service Metrics
• Building Long-Term Customer Relationships

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN CUSTOMER SERVICE PROBLEM-SOLVING FUNDAMENTALS

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London School of International Business (LSIB)

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05 May 2025

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