Executive Development Programme in Client Relationship Strategy
-- ViewingNowThe Executive Development Programme in Client Relationship Strategy is a certificate course designed to empower professionals with the skills necessary to excel in client-facing roles. In an era where client retention is key to business success, this program focuses on building and maintaining strong relationships, understanding client needs, and delivering exceptional service.
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โข Understanding Client Relationship Strategy: Primary and secondary keywords include client relationship, strategy development, and customer relationship management.
โข Building Long-Term Client Relationships: This unit emphasizes the importance of trust, communication, and collaboration in creating enduring client relationships.
โข Client Segmentation and Profiling: This unit teaches how to segment clients based on various factors and create accurate client profiles for better relationship management.
โข Client Needs Assessment and Value Proposition: This unit focuses on understanding client needs, creating tailored solutions, and developing a strong value proposition.
โข Stakeholder Management: This unit covers how to manage different stakeholders, including internal and external stakeholders, to ensure successful client relationship management.
โข Negotiation and Conflict Resolution Skills: This unit emphasizes effective negotiation techniques and conflict resolution strategies in managing client relationships.
โข Sales and Key Account Management: This unit focuses on sales strategies, key account management, and revenue growth.
โข Measuring Client Satisfaction and Loyalty: This unit covers various methods to measure client satisfaction and loyalty, including surveys, feedback mechanisms, and Net Promoter Score.
โข Leveraging Technology and Data Analytics in Client Relationship Management: This unit highlights the importance of using technology and data analytics to manage client relationships effectively.
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