Professional Certificate in IT Service Strategy & Customer Focus
-- ViewingNowThe Professional Certificate in IT Service Strategy & Customer Focus is a crucial course for IT professionals seeking to advance their careers. This program, offered by leading institutions, focuses on essential skills such as service strategy, design, and customer experience management.
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ใณใผใน่ฉณ็ดฐ
โข IT Service Strategy Framework
โข Defining IT Services & Service Portfolio Management
โข IT Service Catalog & Service Level Management
โข Understanding Customer Needs & Expectations
โข Service Improvement Planning & Measurement
โข ITIL Best Practices for Service Strategy
โข Balancing Customer Demands & Business Objectives
โข Communication & Relationship Management in IT Services
โข Value Creation & Management in IT Service Strategy
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