Professional Certificate in IT Service Strategy & Customer Focus

Name: Professional Certificate in IT Service Strategy & Customer Focus
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The Professional Certificate in IT Service Strategy & Customer Focus is a crucial course for IT professionals seeking to advance their careers. This program, offered by leading institutions, focuses on essential skills such as service strategy, design, and customer experience management.

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AboutThisCourse

In today's digital age, there is increasing demand for IT professionals who understand the importance of aligning IT services with business needs and priorities. This certificate course equips learners with the skills to meet this demand, enhancing their ability to deliver high-quality services that meet customer needs and expectations. By completing this course, learners will gain a deep understanding of IT service strategy and customer focus, enabling them to contribute more effectively to their organizations and advance in their careers. With a focus on practical applications, this course provides learners with the tools and frameworks necessary to drive IT service excellence and customer satisfaction.

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CourseDetails

• IT Service Strategy Framework
• Defining IT Services & Service Portfolio Management
• IT Service Catalog & Service Level Management
• Understanding Customer Needs & Expectations
• Service Improvement Planning & Measurement
• ITIL Best Practices for Service Strategy
• Balancing Customer Demands & Business Objectives
• Communication & Relationship Management in IT Services
• Value Creation & Management in IT Service Strategy

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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PROFESSIONAL CERTIFICATE IN IT SERVICE STRATEGY & CUSTOMER FOCUS

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London School of International Business (LSIB)

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05 May 2025

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