Advanced Certificate in IT Service Desk Mastery
-- ViewingNowThe Advanced Certificate in IT Service Desk Mastery is a comprehensive course designed to equip learners with essential skills for success in IT Service Desk roles. This certificate program emphasizes industry-demanded competencies, ensuring learners are prepared to excel in this dynamic field.
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โข IT Service Desk Fundamentals
โข ITIL Framework for Service Desk
โข ITSM Best Practices and Tools
โข Incident and Problem Management
โข Change and Configuration Management
โข Service Catalog and Service Level Management
โข IT Service Desk Metrics and Reporting
โข Customer Service and Communication Skills
โข IT Security and Data Privacy for Service Desk
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