Advanced Certificate in IT Service Desk Mastery

Name: Advanced Certificate in IT Service Desk Mastery
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The Advanced Certificate in IT Service Desk Mastery is a comprehensive course designed to equip learners with essential skills for success in IT Service Desk roles. This certificate program emphasizes industry-demanded competencies, ensuring learners are prepared to excel in this dynamic field.

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AboutThisCourse

Covering key topics such as incident management, problem resolution, and customer service, this course empowers learners to deliver exceptional support and drive business value. By mastering ITIL best practices, ITIL 4 principles, and service desk tool utilization, graduates will be well-positioned to advance their careers and make meaningful contributions to their organizations. In an era where IT services are critical to business success, the Advanced Certificate in IT Service Desk Mastery is a valuable investment in professional growth. By completing this course, learners demonstrate a commitment to excellence and a dedication to staying current with industry trends and best practices.

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CourseDetails

• IT Service Desk Fundamentals
• ITIL Framework for Service Desk
• ITSM Best Practices and Tools
• Incident and Problem Management
• Change and Configuration Management
• Service Catalog and Service Level Management
• IT Service Desk Metrics and Reporting
• Customer Service and Communication Skills
• IT Security and Data Privacy for Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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ADVANCED CERTIFICATE IN IT SERVICE DESK MASTERY

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London School of International Business (LSIB)

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05 May 2025

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