Professional Certificate in Service Management: Building a High-Performing Team
-- ViewingNowThe Professional Certificate in Service Management: Building a High-Performing Team is a vital course designed to equip learners with essential skills for career advancement in the service industry. This certificate course emphasizes the importance of creating and managing high-performing teams, a critical aspect of any service organization's success.
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โข Unit 1: Introduction to Service Management
โข Unit 2: Building a High-Performing Team
โข Unit 3: Team Dynamics and Roles
โข Unit 4: Communication and Collaboration Skills
โข Unit 5: Goal Setting and Performance Management
โข Unit 6: Conflict Resolution and Feedback Techniques
โข Unit 7: Emotional Intelligence and Leadership
โข Unit 8: Developing a High-Performing Culture
โข Unit 9: Continuous Improvement and Innovation
โข Unit 10: Metrics and Analytics in Service Management
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