Professional Certificate in Service Management: Building a High-Performing Team

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The Professional Certificate in Service Management: Building a High-Performing Team is a vital course designed to equip learners with essential skills for career advancement in the service industry. This certificate course emphasizes the importance of creating and managing high-performing teams, a critical aspect of any service organization's success.

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AboutThisCourse

With the increasing demand for exceptional customer service, this course is crucial for professionals seeking to enhance their team management and leadership skills. It provides learners with the latest tools, techniques, and best practices for building, motivating, and leading high-performing teams that consistently exceed customer expectations. By completing this course, learners will gain a competitive edge in the job market and be better positioned to advance their careers in the service industry. They will develop a deep understanding of the key principles and best practices for building high-performing teams, enabling them to make significant contributions to their organizations and deliver exceptional customer service.

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CourseDetails

• Unit 1: Introduction to Service Management
• Unit 2: Building a High-Performing Team
• Unit 3: Team Dynamics and Roles
• Unit 4: Communication and Collaboration Skills
• Unit 5: Goal Setting and Performance Management
• Unit 6: Conflict Resolution and Feedback Techniques
• Unit 7: Emotional Intelligence and Leadership
• Unit 8: Developing a High-Performing Culture
• Unit 9: Continuous Improvement and Innovation
• Unit 10: Metrics and Analytics in Service Management

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN SERVICE MANAGEMENT: BUILDING A HIGH-PERFORMING TEAM
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London School of International Business (LSIB)
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05 May 2025
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