Professional Certificate in Conflict Resolution & Team Dynamics
-- ViewingNowThe Professional Certificate in Conflict Resolution & Team Dynamics is a comprehensive course designed to equip learners with essential skills for career advancement. In today's fast-paced and diverse work environment, conflicts are inevitable, and teams must learn how to manage and resolve them effectively to maintain productivity and morale.
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โข Understanding Conflict Resolution
โข Identifying Sources of Conflict
โข Communication Skills for Conflict Resolution
โข Conflict Resolution Strategies and Techniques
โข Team Dynamics and Group Conflict
โข Building and Maintaining Positive Team Relationships
โข Preventing and Managing Team Conflicts
โข Mediation and Negotiation in Team Settings
โข Conflict Resolution in the Workplace Policy and Procedures
โข Conflict Resolution Case Studies and Role-Playing Scenarios
This course content covers the essential units required for a Professional Certificate in Conflict Resolution & Team Dynamics. The course begins with understanding conflict resolution and identifying its sources. It then moves on to communication skills, strategies, and techniques for conflict resolution, focusing on team dynamics and group conflicts. The course also covers building and maintaining positive team relationships, preventing and managing conflicts, and mediation and negotiation. The final units discuss conflict resolution policies and procedures in the workplace and provide case studies and role-playing scenarios for practice.
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