Executive Development Programme in Retail Customer Analytics
-- ViewingNowThe Executive Development Programme in Retail Customer Analytics is a certificate course designed to empower professionals with the necessary skills to drive data-driven decision-making in the retail industry. This program emphasizes the importance of customer analytics in understanding consumer behavior, improving customer engagement, and enhancing business performance.
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โข Introduction to Retail Customer Analytics: Understanding the fundamentals of customer analytics in retail, including data types, sources, and management.
โข Data Analysis Techniques: Exploring data analysis methods, such as statistical analysis, predictive modeling, and data mining, to extract insights from retail customer data.
โข Customer Segmentation: Learning how to segment customers based on demographics, behavior, and psychographics to create targeted marketing campaigns.
โข Customer Lifetime Value (CLV) Analysis: Understanding the concept of CLV and its importance in retail customer analytics, including how to calculate and optimize it.
โข Customer Experience Management: Examining the role of customer analytics in managing and improving the customer experience in retail.
โข Predictive Analytics in Retail: Learning how to use predictive analytics to forecast customer behavior, such as purchase patterns, churn, and response to marketing campaigns.
โข Marketing Mix Modeling: Exploring the use of customer analytics in optimizing the marketing mix, including pricing, promotion, product, and place.
โข Big Data and Retail Customer Analytics: Understanding the opportunities and challenges of using big data in retail customer analytics.
โข Privacy and Ethical Considerations: Examining the privacy and ethical considerations of collecting and using customer data in retail.
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