Executive Development Programme in Leading Through Customer Insights
-- ViewingNowThe Executive Development Programme in Leading Through Customer Insights is a certificate course designed to empower professionals in leveraging customer insights for strategic decision-making. This programme is crucial for professionals seeking to enhance their leadership skills, improve customer experience, and drive business growth.
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โข Unit 1: Introduction to Leading Through Customer Insights
โข Unit 2: Understanding the Customer Journey
โข Unit 3: Gathering and Analyzing Customer Data
โข Unit 4: Customer Segmentation and Personas
โข Unit 5: Leveraging Customer Insights for Product Development
โข Unit 6: Communicating Customer Insights to Stakeholders
โข Unit 7: Using Customer Insights to Drive Marketing Strategies
โข Unit 8: Building a Customer-Centric Culture
โข Unit 9: Implementing Voice of the Customer (VoC) Programs
โข Unit 10: Measuring Success Through Customer Insights
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