Executive Development Programme in Leading Through Customer Insights

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The Executive Development Programme in Leading Through Customer Insights is a certificate course designed to empower professionals in leveraging customer insights for strategic decision-making. This programme is crucial for professionals seeking to enhance their leadership skills, improve customer experience, and drive business growth.

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With increasing industry demand for data-driven decision-making, this course provides essential skills to analyze customer insights and transform them into actionable strategies. Learners will gain a comprehensive understanding of customer behavior, market trends, and data analytics techniques, enabling them to make informed decisions that align with customer needs and business objectives. By completing this programme, learners will be equipped with the necessary skills to advance their careers in various industries, including marketing, customer service, product development, and market research. This course is an excellent opportunity for professionals to stay ahead of the curve and become leaders in their respective fields.

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โ€ข Unit 1: Introduction to Leading Through Customer Insights
โ€ข Unit 2: Understanding the Customer Journey
โ€ข Unit 3: Gathering and Analyzing Customer Data
โ€ข Unit 4: Customer Segmentation and Personas
โ€ข Unit 5: Leveraging Customer Insights for Product Development
โ€ข Unit 6: Communicating Customer Insights to Stakeholders
โ€ข Unit 7: Using Customer Insights to Drive Marketing Strategies
โ€ข Unit 8: Building a Customer-Centric Culture
โ€ข Unit 9: Implementing Voice of the Customer (VoC) Programs
โ€ข Unit 10: Measuring Success Through Customer Insights

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING THROUGH CUSTOMER INSIGHTS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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