Advanced Certificate in Social Listening & Crisis Communication
-- ViewingNowThe Advanced Certificate in Social Listening & Crisis Communication is a comprehensive course designed to equip learners with essential skills for navigating and excelling in the complex world of digital communication. This certificate course emphasizes the importance of social listening in understanding brand perception, tracking industry trends, and identifying potential crises.
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โข Advanced Social Listening Techniques
โข Crisis Communication Strategy and Planning
โข Social Media Monitoring Tools and Analytics
โข Stakeholder Identification and Engagement in Crisis Situations
โข Legal and Ethical Considerations in Social Listening and Crisis Communication
โข Real-time Social Media Management in Crisis Situations
โข Measuring Effectiveness of Social Listening and Crisis Communication
โข Case Studies: Successful Social Listening and Crisis Communication Management
โข Preparing and Implementing a Social Listening and Crisis Communication Plan
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