Global Certificate in CX for the Manufacturing Industry

• Customer Experience (CX) Fundamentals: Understanding CX, its importance, and how it applies to the manufacturing industry.
• Customer Journey Mapping: Identifying and analyzing each touchpoint a customer has with a manufacturing company, from pre-purchase to post-purchase.
• Voice of the Customer (VoC): Collecting, analyzing, and acting on customer feedback to improve CX in the manufacturing industry.
• Customer-Centric Design: Implementing design thinking to create products and services that meet customer needs and expectations.
• Customer Experience Metrics: Measuring and tracking CX performance in the manufacturing industry using metrics such as NPS, CSAT, and CES.
• Employee Experience (EX): Understanding the role of employee experience in delivering exceptional customer experience in the manufacturing industry.
• Digital Transformation and CX: Leveraging digital technologies to improve CX in the manufacturing industry.
• Change Management and CX: Managing change in the organization to drive CX improvement in the manufacturing industry.
• CX Strategy and Roadmap: Developing a CX strategy and roadmap for the manufacturing industry.