Global Certificate in Strategic Global Retail CX
-- ViewingNowThe Global Certificate in Strategic Global Retail CX is a comprehensive course designed to empower retail professionals with the skills to create exceptional customer experiences (CX). This certification course highlights the importance of CX in the retail industry, where customer satisfaction and loyalty are critical for business success.
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⢠Global Retail CX Trends: Understanding the latest customer experience (CX) trends in the retail industry, including personalization, omnichannel, and AI-driven CX. ⢠Designing Global CX Strategies: Learning how to create and implement effective CX strategies that cater to a global audience, taking into account cultural, linguistic, and regulatory differences. ⢠Customer Journey Mapping: Identifying and analyzing every touchpoint of the customer journey to improve overall CX and increase customer loyalty. ⢠Customer Analytics: Utilizing data analytics tools and techniques to gain insights into customer behavior, preferences, and needs. ⢠Voice of the Customer (VoC) Programs: Developing and managing VoC programs to gather customer feedback and measure CX performance. ⢠Employee Engagement and Training: Training retail employees on CX best practices, and fostering a customer-centric culture to ensure consistent CX delivery. ⢠Global CX Metrics and KPIs: Understanding and measuring the impact of CX initiatives on business outcomes, and establishing global CX metrics and KPIs to track progress and success. ⢠Global CX Technologies: Exploring the latest CX technologies, including CRM systems, chatbots, and AI-powered recommendation engines, and their application in the retail industry.
⢠CX Innovation and Future Trends: Staying ahead of the curve by identifying and exploring emerging CX trends, technologies, and innovations that will shape the future of the retail industry.
Note: The above list is not exhaustive and can be modified or expanded depending on the specific learning objectives and needs of the course.
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