Global Certificate in International Retail Customer Service
-- ViewingNowThe Global Certificate in International Retail Customer Service is a comprehensive course that equips learners with essential skills for career advancement in the retail industry. This certificate program highlights the importance of providing excellent customer service in the global retail landscape.
3,280+
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GBP £ 140
GBP £ 202
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⢠Global Retail Customer Service Fundamentals: Understanding the core principles of international retail customer service, including cultural sensitivity, effective communication, and problem-solving skills.
⢠Customer Service Channels and Platforms: Exploring various channels and platforms for delivering exceptional customer service, such as in-store, online, social media, and mobile.
⢠Customer Experience Management: Learning how to manage and optimize the overall customer experience, from pre-sales to post-sales support.
⢠Multilingual Communication: Developing skills in multilingual communication to cater to a global customer base.
⢠International Retail Laws and Regulations: Understanding the legal and regulatory landscape of international retail, including data privacy, consumer protection, and e-commerce regulations.
⢠Diversity, Equity, and Inclusion: Appreciating and promoting diversity, equity, and inclusion in the global retail customer service environment.
⢠Customer Data Analysis and Insights: Leveraging customer data to gain insights and improve customer service strategies.
⢠Performance Metrics and Continuous Improvement: Measuring and tracking customer service performance using key metrics, and implementing continuous improvement strategies.
⢠Handling Customer Complaints and Escalations: Managing customer complaints and escalations effectively and professionally in the international retail context.
⢠Cross-Functional Collaboration: Collaborating effectively with cross-functional teams to deliver a seamless customer experience.
⢠Crisis Management in Global Retail Customer Service: Developing skills in managing crises and emergencies in the international retail customer service environment.
⢠Innovation and Technology in Retail Customer Service: Exploring emerging technologies and trends in retail customer service, such as AI, chatbots, and virtual reality.
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