Executive Development Programme in Redefining Customer Advocacy with AI
-- ViewingNowThe Executive Development Programme in Redefining Customer Advocacy with AI is a certificate course designed to empower professionals with the essential skills needed to thrive in the age of AI-driven customer experience. This programme highlights the importance of customer advocacy in today's business landscape and provides insights into how AI can be leveraged to create personalized, data-driven customer experiences.
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Unit 1: Introduction to Executive Development Programme in Redefining Customer Advocacy with AI
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Unit 2: Understanding AI and its Role in Customer Advocacy
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Unit 3: Leveraging AI for Customer Experience Management
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Unit 4: AI-Powered Personalization and its Impact on Customer Advocacy
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Unit 5: Using AI to Analyze Customer Feedback and Sentiment
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Unit 6: AI in Customer Support and Service
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Unit 7: Ethical Considerations in AI-Driven Customer Advocacy
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Unit 8: Building a Data-Driven Culture for AI Success in Customer Advocacy
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Unit 9: Developing an AI Strategy for Customer Advocacy
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Unit 10: Case Studies on AI Implementation in Customer Advocacy
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Salary range: ÂŁ40,000 - ÂŁ80,000
Skills in demand: AI integration, CRM management, customer journey mapping, and data analysis. 2. **Customer Advocate**: Customer advocates focus on understanding customer needs and representing their interests within an organization. AI tools can enhance their ability to analyze data and identify patterns for improved customer support.
Salary range: ÂŁ30,000 - ÂŁ60,000
Skills in demand: AI-based support tools, emotional intelligence, communication, and conflict resolution. 3. **AI Customer Support Specialist**: This role combines AI knowledge with customer service skills to design and implement AI-driven support solutions. They help maintain high-quality customer interactions and satisfaction.
Salary range: ÂŁ35,000 - ÂŁ70,000
Skills in demand: AI solution design, customer support, chatbot development, and NLP (Natural Language Processing). 4. **AI Ethics Manager**: As AI becomes more prevalent in customer service, there is a growing need for professionals to ensure ethical AI use. This role requires expertise in AI, data privacy, and ethical considerations.
Salary range: ÂŁ50,000 - ÂŁ90,000
Skills in demand: AI ethics, data privacy, compliance, and policy development. 5. **AI Data Analyst**: AI data analysts focus on analyzing data to extract insights that can improve customer service. They work closely with AI and machine learning algorithms to understand customer behavior and preferences.
Salary range: ÂŁ30,000 - ÂŁ60,000
Skills in demand: Data analysis, machine learning, AI algorithms, and visualization.
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