Global Certificate in Customer Communication & Remote Work
-- ViewingNowThe Global Certificate in Customer Communication & Remote Work is a comprehensive course designed to empower professionals with the essential skills needed to excel in today's remote work environment. This course focuses on enhancing communication skills, particularly when interacting with customers in a virtual setting.
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⢠Unit 1: Introduction to Customer Communication & Remote Work
⢠Unit 2: Effective Communication Strategies in a Global Context
⢠Unit 3: Remote Collaboration Tools and Technologies
⢠Unit 4: Cultural Awareness in Customer Communication
⢠Unit 5: Managing Customer Expectations and Building Trust
⢠Unit 6: Handling Customer Complaints and Conflict Resolution
⢠Unit 7: Time Management and Productivity in Remote Work
⢠Unit 8: Data Privacy and Security in Customer Communication
⢠Unit 9: Continuous Learning and Professional Development
⢠Unit 10: Best Practices in Remote Work and Customer Communication
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