Certificate in Social Listening for Decision-Making
-- ViewingNowThe Certificate in Social Listening for Decision-Making is a comprehensive course designed to equip learners with the essential skills to analyze and interpret social media data to drive informed business decisions. This course highlights the importance of social listening in today's digital age, where businesses must stay attuned to customer feedback and market trends to remain competitive.
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⢠Introduction to Social Listening & Monitoring
⢠Setting Up Social Listening Tools & Alerts
⢠Understanding Social Data: Metrics & KPIs
⢠Social Listening for Brand Health & Reputation Management
⢠Identifying & Analyzing Consumer Insights through Social Listening
⢠Social Listening for Competitive Analysis & Market Research
⢠Influencer Marketing & Social Listening
⢠Social Crisis Management & Response Strategy
⢠Data-Driven Decision Making with Social Listening
⢠Best Practices & Case Studies in Social Listening for Decision-Making
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